Threaded or Conversational View for email

Why can I only see one ticket?

In most cases this is caused by an email setting called threaded or conversation view that is turned on.

What is a threaded or conversation email view?

This is when your email groups together messages that are part of the same thread or conversation, instead of listing it separately.

How do I change threaded or conversation email view?

For Outlook: Follow this link

For GMail: Follow this link

For Apple: Follow this link

For other: Please google the following keywords and enter you email program after the keywords